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Delivery

DELIVERY INFORMATION:

 

*** PLEASE NOTE: DUE TO OVERWHELMING DEMAND, THERE WILL BE A 2 WEEK DELAY ON DESPATCH OF ORDERS. WE ARE ONLY A SMALL TEAM & ARE DOING THE BEST WE CAN TO GET YOUR ORDERS OUT AS SOON AS POSSIBLE. WE APOLOGISE FOR ANY INCONVENIENCE. *** 

  

We despatch orders as soon as humanly possible. We are a small team and all beds are hand-finished & constructed by us, here in Brisbane, Australia.  There is currently a lead time of up to 2 weeks. Please take this into account when you place your order. 

As we rely on courier services for delivery, orders can take up to 5 business days to be delivered. Your location determines this. Once the courier has collected the bed from us, we have no control over the delivery, for this reason, we request signature on delivery  for both your and our peace of mind. 

If you have a safe & secure area where you are comfortable to have your bed left, you can request an authority to leave however, we cannot and do not offer replacements if the item is stolen from the delivery location. Please leave as much detail as possible for us to pass on to the Courier. 

Our SHIPPING quotes are fixed for metro areas of QLD, NSW, VIC, SA, and WA. For orders going to a regional or rural area we may have to contact you if the shipping cost displayed online is LESS than what we are charged by Courier. If the difference is small, we will cover it but if it is more than $10 we will contact you and give you the option of paying the difference or cancelling your order. 

For NT, ACT and TAS orders, it is best you contact our office direct to place your order. We can accurately quote you a shipping price. 

AFTERPAY: If you are ordering multiple beds, please contact us BEFORE placing your order for an accurate freight cost. 

If order is genuinely required for post-op recovery for a certain date, please let us know and we will do our best to expedite your order. If you know in advance of the date of the operation, please factor in the delivery time when placing your order. 

**All beds posted include a cover. Please make sure you select the colour of the cover you would like, otherwise you will be sent whatever we have in stock. 


 

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