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Shipping and Delivery


We endeavour to have your order shipped as soon as possible, however due to the varied nature of our products, there can be up to a seven day dispatch period. As we rely on courier services for delivery, orders can take up to five business days from dispatch to be delivered, as is determined by your location. Unfortunately due to courier size restrictions, we are not currently able to ship to PO Boxes or Australia Post Parcel Lockers.

Once the courier has collected the bed from us, we have no control over the delivery, for this reason, unless directed otherwise, we request signature on delivery for both your and our peace of mind. If you have a safe & secure area where you are comfortable to have your bed left, you can request authority to leave however, we cannot offer replacements if the item goes missing from the delivery location.

Our shipping and freight quotes for the standard range Small to Extra Large are fixed for METRO areas of QLD, NSW and VIC. Orders from Metro SA and ACT will require a customised quote. For orders going to a regional or rural area, we may have to contact you if the shipping cost displayed online is LESS than what we are charged by Courier. If the difference is small, we will cover it but if it is more than $10.00, we will contact you and give you the option of paying the difference or cancelling your order. 

For NT, WA, and TAS orders, it is best you contact our office direct to place your order. We can accurately quote you a shipping price. 

XL-HD and XXL bed delivery quotes need to be customised due to the size of the order. PLEASE phone us for a quote before ordering.

If order is required for post-op recovery urgently or for a certain date, please let us know and we will do our best to expedite your order. If you know in advance of the date of the operation, please factor in the delivery time when placing your order.


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